Refund policy

Due to the delicate, custom nature of our products, Custom Balloons Co Canberra is unable to accept returns or exchanges on inflated or personalized balloon orders once they have been delivered. Because our creations are perishable and custom-made specifically for your event, they cannot be reused or resold.

Damaged or Faulty Items

We take great pride in delivering high-quality arrangements! In the rare event that your balloons arrive damaged or faulty, please email a clear photograph of the issue to hello@customballoonsco.au as soon as possible. Our team will promptly review your email and provide a suitable solution, such as a replacement or resolution.

Approved refunds will be processed back to your original payment method within 3–5 business days.

Cancellations Initiated by Us

If, due to unforeseen circumstances or severe emergency, we are required to cancel your order, you will be notified immediately via email and issued a full 100% refund.